FAQs

FAQs, Mercurien Insurance

  • They can download it from the App Store or get it on Google Play. To save time and to make it easy to find (there are many similar named products) we recommend that they enter the search parameter “365 Roadside Assist”.

  • Fleets where 75% or more are light vehicles; sub-3.5t GVM.

  • Fleets of 11 vehicles and upwards.

  • We recommend that you contact your broker.

  • The motor-fleet compliance information can be downloaded from the Disclosure Documents section of this website.

  • There is a link to the Insurance Complaints Process in the website footer. It covers the processes for both General Complaints and Claims-Related Complaints.

  • There is a link to our Privacy Policy in the website footer.

FAQs, Mercurien Fleet Operations

  • We specialise in supporting organisations running tools-of-trade fleets of 20 vehicles & upwards where 75% + of the fleet vehicles are under 4.5t GVM.

  • No

    You can lease your vehicles with any provider you see fit.

    If you require assistance in obtaining lease finance then we can put you in touch with people that can help you.

  • No.
    However, there are advantages to being a customer of both; integrated driver-support functions and management reporting.

  • We help reduce your fleet’s running costs by delivering:

    • Fleet-pricing on vehicle purchases.

    • Discounts on tyres.

    • Reduced fuel consumption; BETTER DRIVER nudges drivers to safer ‘eco-driving’ habits.

    • Maximising resale value by adhering to manufacturer servicing schedules.

    • Maximise resale value by providing data to support better vehicle disposal decisions.

    • Obtaining fleet vehicle discounts (wherever possible).

    • Sourcing livery providers (signage) where applicable.

    • Coordinating the delivery of vehicles to employees.

    • Overseeing vehicle servicing schedules -liaising with employees to book in vehicle servicing.

    • Providing key information about your organisation, cost centres (description & codes) and very basic employee data for accounting and administration purposes.

    • Using the asset management portal we provide to update employee vehicle allocations.

    • Managing the administration of infringement notices sent to your organisation.

    • Making payments for tyres, servicing and repairs.

    • Making payments, when applicable, to lease providers, tolls operators, fuel card operators.

    • Making hire car arrangements - outside of any arrangements that may be in place via your insurance policy.

    • The Mercurien Drive app. It captures telematics data, provides driver support functionality, and proactive crash prevention coaching.

    • The Fleetio asset management web portal and Fleetio Go app.

  • There is a link to the Privacy Policy in the website footer.