Frequently Asked Questions

Motor Insurance

  • They can download it from the App Store or get it on Google Play. To save time and to make it easy to find (there are many similar named products) we recommend that they enter the search parameter “365 Roadside Assist”.

    Please note that this service is applicable to commercial motor and managed fleet services clients only.

  • Fleets where 75% or more are light vehicles; sub-3.5t GVM.

  • Fleets of 11 vehicles and upwards.

  • We recommend that you contact your broker.

  • Compliance information can be downloaded from the Broker Resources section of this website.

  • There is a link to the Insurance Complaints Process in the website footer. It covers the processes for both General Complaints and Claims-Related Complaints.

  • See https://www.mercurien.com/privacy-policy